# 3 Receiving notification on unsupported items

#### Overview

Receiving notifications on unsupported items is supported since Zabbix
2.2.

It is part of the concept of internal events in Zabbix, allowing users
to be notified on these occasions. Internal events reflect a change of
state:

-   when items go from 'normal' to 'unsupported' (and back)
-   when triggers go from 'normal' to 'unknown' (and back)
-   when low-level discovery rules go from 'normal' to 'unsupported'
    (and back)

This section presents a how-to for **receiving notification** when an
item turns unsupported.

#### Configuration

Overall, the process of setting up the notification should feel familiar
to those who have set up alerts in Zabbix before.

##### Step 1

Configure [some media](media), such as e-mail, SMS, or script to use for
the notifications. Refer to the corresponding sections of the manual to
perform this task.

::: noteimportant
For notifying on internal events the default
severity ('Not classified') is used, so leave it checked when
configuring [user
media](/manual/config/notifications/media/email#user_media) if you want
to receive notifications for internal events.
:::

##### Step 2

Go to *Configuration→Actions* and select *Internal* as the event source.
Click on *Create action* on the upper right to open an action
configuration form.

![](../../../../assets/en/manual/config/notif_unsupp.png){width="600"}

##### Step 3

In the **Action** tab enter a name for the action. Then select *Event
type* in the New condition block and select *Item in "not supported"
state* as the value.

![](../../../../assets/en/manual/config/notif_unsupp_action1.png)

Don't forget to click on *Add* to actually list the condition in the
*Conditions* block.

##### Step 4

In the **Operations** tab, enter the subject/content of the problem
message.

Click on *New* in the *Operations* block and select some recipients of
the message (user groups/users) and the media types (or 'All') to use
for delivery.

![](../../../../assets/en/manual/config/notif_unsupp_oper.png)

Click on *Add* in the *Operation details* block to actually list the
operation in the *Operations* block.

If you wish to receive more than one notification, set the operation
step duration (interval between messages sent) and add another
operation.

##### Step 5

The **Recovery operations** tab allows to configure a recovery
notification when an item goes back to the normal state.

Enter the subject/content of the recovery message.

Click on *New* in the *Operations* block and select some recipients of
the message (user groups/users) and the media types (or 'All') to use
for delivery.

![](../../../../assets/en/manual/config/notif_unsupp_recovery.png)

Click on *Add* in the *Operation details* block to actually list the
operation in the *Operations* block.

##### Step 6

When finished, click on the **Add** button underneath the form.

And that's it, you're done! Now you can look forward to receiving your
first notification from Zabbix if some item turns unsupported.