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# 3 Receiving notification on unsupported items

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#### Overview

It is possible to receive notifications on unsupported items in Zabbix.

It is part of the concept of internal events in Zabbix, allowing users
to be notified on these occasions. [Internal events](/manual/config/events/sources#internal-events) reflect a change of
state:

-   when items go from 'normal' to 'unsupported' (and back);
-   when triggers go from 'normal' to 'unknown' (and back);
-   when low-level discovery rules go from 'normal' to 'unsupported' (and back).

This section presents a how-to for **receiving notification** when an
item turns unsupported.

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#### Configuration

Overall, the process of setting up the notification should feel familiar
to those who have set up alerts in Zabbix before.

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##### Step 1

Configure [some media](media), such as email, SMS, or script to use for
the notifications. Refer to the corresponding sections of the manual to
perform this task.

::: noteimportant
For notifying on internal events the default
severity ('Not classified') is used, so leave it checked when
configuring [user
media](/manual/config/notifications/media/email#user-media) if you want
to receive notifications for internal events.
:::

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##### Step 2

Go to *Alerts → Actions* → *Internal actions*.

Click on *Create action* at the upper-right corner of the page to open an action configuration form.

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##### Step 3

In the *Action* tab enter a name for the action.
Then click on *Add* in the *Conditions* block to add a new condition.

![](../../../../assets/en/manual/config/notifications/report_items_actions.png){width="600"}

In the *New condition* pop-up window select "Event type" as the condition type and then select "Item in 'not supported' state" as the event type.

![](../../../../assets/en/manual/config/notifications/report_items_actions_details.png){width="600"}

Don't forget to click on *Add* to actually list the condition in the *Conditions* block.

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##### Step 4

In the *Operations* tab, click on *Add* in the *Operations* block to add a new operation.

![](../../../../assets/en/manual/config/notifications/report_items_operations1.png){width="600"}

Select some recipients of the message (user groups/users) and the media type (or "All") to use for delivery.
Check the *Custom message* checkbox if you wish to enter the custom subject/content of the problem message.

![](../../../../assets/en/manual/config/notifications/report_items_operations1_details.png){width="600"}

Click on *Add* to actually list the operation in the *Operations* block.

If you wish to receive more than one notification, set the operation step duration (interval between messages sent) and add another step.

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##### Step 5

The *Recovery operations* block allows to configure a recovery notification when an item goes back to the normal state.
Click on *Add* in the *Recovery operations* block to add a new recovery operation.

![](../../../../assets/en/manual/config/notifications/report_items_operations2.png){width="600"}

Select the operation type "Notify all involved".
Select *Custom message* checkbox if you wish to enter the custom subject/content of the recovery message.

![](../../../../assets/en/manual/config/notifications/report_items_operations2_details.png){width="600"}

Click on *Add* in the *Operation details* pop-up window to actually list the operation in the *Recovery operations* block.

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##### Step 6

When finished, click on the *Add* button at the bottom of the form.

![](../../../../assets/en/manual/config/notifications/report_items_operations3.png){width="600"}

And that's it, you're done!
Now you can look forward to receiving your first notification from Zabbix if some item turns unsupported.

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