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# 2 SLA

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### Overview

This section allows to view and [configure](/manual/it_services/sla) SLAs.

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### SLAs

![](../../../../../assets/en/manual/web_interface/sla_list.png){width="600"}

A list of the configured SLAs is displayed. *Note* that only the SLAs 
related to services accessible to the user will be displayed (as read-only, 
unless *Manage SLA* is enabled for the user role).


Displayed data:

|Parameter|Description|
|--|--------|
|*Name*|The SLA name is displayed.<br>The name is a link to [SLA configuration](/manual/it_services/sla#configuration). |
|*SLO*|The service level objective (SLO) is displayed. |
|*Effective date*|The date of starting SLA calculation is displayed. |
|*Reporting period*|The period used in the SLA report is displayed - *daily*, *weekly*, *monthly*, *quarterly*, or *annually*. |
|*Time zone*|The SLA time zone is displayed. |
|*Schedule*|The SLA schedule is displayed - 24x7 or custom. |
|*SLA report*|Click on the link to see the SLA report for this SLA. |
|*Status*|The SLA status is displayed - enabled or disabled. |

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