en	# 13 Problem acknowledgment
zh-cn	# 13 问题确认

en	#### Overview Problem events in Zabbix can be acknowledged by users. If a user gets notified about a problem event, they can go to Zabbix frontend, open the problem update popup window of that problem using one of the ways listed below and acknowledge the problem. When acknowledging, they can enter their comment for it, saying that they are working on it or whatever else they may feel like saying about it. This way, if another system user spots the same problem, they immediately see if it has been acknowledged and the comments so far. This way the workflow of resolving problems with more than one system user can take place in a coordinated way. Acknowledgment status is also used when defining [action operations](/manual/config/notifications/action/operation). You can define, for example, that a notification is sent to a higher level manager only if an event is not acknowledged for some time. To acknowledge events and comment on them, a user must have at least read permissions to the corresponding triggers. To change problem severity or close problem, a user must have read-write permissions to the corresponding triggers. There are **several** ways to access the problem update popup window, which allows acknowledging a problem. - You may select problems in *Monitoring* → *Problems* and then click on *Mass update* below the list - You can click on *Update* in the *Update* column of a problem in: - *Dashboards* (*Problems* and *Problems by severity* widgets) - *Monitoring → Problems* - *Monitoring → Problems → Event details* - You can click on an unresolved problem cell in: - *Dashboards* (*Trigger overview* widget) The popup menu contains an *Update* option that will take you to the problem update window.
zh-cn	#### 概述 Zabbix中的问题事件可以被用户确认。 如果用户收到关于问题事件的通知，他们可以进入Zabbix前端，通过以下任一方式打开该问题的update弹出窗口，并acknowledge该问题。在确认时，他们可以输入相关注释，说明他们正在处理该问题或任何其他想表达的内容。 这样，如果另一个系统用户发现相同的问题，他们可以立即看到该问题是否已被确认以及当前的注释。 通过这种方式，多个系统用户之间可以协调地解决工作流程中的问题。 确认状态在定义[action operations](/manual/config/notifications/action/operation)时也会被使用。例如，您可以定义仅在事件一段时间内未被确认时，才向更高级别的管理人员发送通知。 要acknowledge事件并添加注释，用户至少需要对相应触发器具有读取权限。要更改问题严重性或关闭问题，用户需要对相应触发器具有读写权限。 有**多种**方式可以访问问题update弹出窗口，该窗口允许确认问题。 - 您可以在*监控* → *问题*中选择问题，然后点击列表下方的*批量update* - 您可以在以下位置点击问题所在行的*更新*按钮： - *仪表板*（*问题*和*按严重程度分类的问题*小部件） - *监控 → 问题* - *监控 → 问题 → 事件详情* - 您可以在以下位置点击未解决的问题单元格： - *Dashboards* (*Trigger overview* widget) 弹出菜单中包含一个*更新*选项，该选项将带您进入问题update窗口。

en	#### Updating problems The problem update popup allows to: - comment on the problem - view comments and actions so far - change problem severity - suppress/unsuppress problem - acknowledge/unacknowledge problem - change symptom problem to cause problem - manually close problem ![](../../assets/en/manual/acknowledges/update_problem.png){width="600"} All mandatory input fields are marked with a red asterisk. |Parameter|Description| |--|--------| |*Problem*|If only one problem is selected, the problem name is displayed.<br>If several problems are selected, *N problems selected* is displayed.| |*Message*|Enter text to comment on the problem (maximum 2048 characters).| |*History*|Previous activities and comments on the problem are listed, along with the time and user details.<br>For the meaning of icons used to denote user actions see the [event detail](/manual/web_interface/frontend_sections/monitoring/problems#viewing_details) page.<br>Note that history is displayed if only one problem is selected for the update.| |*Scope*|Define the scope of such actions as changing severity, acknowledging or manually closing problems:<br>**Only selected problem** - will affect this event only<br>**Selected and all other problems of related triggers** - in case of acknowledgment/closing problem, will affect this event and all other problems that are not acknowledged/closed so far. If the scope contains problems already acknowledged or closed, these problems will not be acknowledged/closed repeatedly. On the other hand, the number of message and severity change operations are not limited.| |*Change severity*|Mark the checkbox and click on the severity button to update problem severity.<br>The checkbox for changing severity is available if read-write permissions exist for at least one of the selected problems. Only those problems that are read-writable will be updated when clicking on *Update*.<br>If read-write permissions exist for none of the selected triggers, the checkbox is disabled.| |*Suppress*|Mark the checkbox to suppress the problem:<br>**Indefinitely** - suppress indefinitely<br>**Until** - suppress until a given time. Both [absolute and relative](/manual/web_interface/time_period_selector) time formats are supported, for example:<br>`now+1d` - for one day from now (default)<br>`now/w` - until the end of the current week<br>`2022-05-28 12:00:00` - until absolute date/time<br>Note that a simple period (e. g., `1d`, `1w`) is not supported.<br>Availability of this option depends on the "Suppress problems" user role settings.<br>See also: [Problem suppression](/manual/acknowledgment/suppression)| |*Unsuppress*|Mark the checkbox to unsuppress the problem. This checkbox is active only if at least one of the selected problems is suppressed.<br>Availability of this option depends on the "Suppress problems" user role settings.| |*Acknowledge*|Mark the checkbox to acknowledge the problem.<br>This checkbox is available if there is at least one unacknowledged problem among the selected.<br>It is not possible to add another acknowledgment for an already acknowledged problem (it is possible to add another comment though).| |*Unacknowledge*|Mark the checkbox to unacknowledge the problem.<br>This checkbox is available if there is at least one acknowledged problem among the selected.| |*Convert to cause*|Mark the checkbox to convert the symptom problem(s) to cause problem(s).| |*Close problem*|Mark the checkbox to manually close the selected problem(s).<br>The checkbox for closing a problem is available if the *Allow manual close* option is checked in [trigger configuration](/manual/config/triggers/trigger) for at least one of the selected problems. Only those problems will be closed that are allowed to be closed when clicking on *Update*.<br>If no problem is manually closeable, the checkbox is disabled.<br>Already closed problems will not be closed repeatedly.|
zh-cn	#### 更新问题 问题update弹窗允许进行以下操作: - 对问题进行评论 - 查看当前评论和操作记录 - 更改问题严重性 - 抑制/取消抑制问题 - acknowledge/取消确认问题 - 将症状问题转换为原因问题 - 手动关闭问题 ![](../../assets/en/manual/acknowledges/update_problem.png){width="600"} 所有必填字段均以红色星号标记。 | 参数 | 描述 | |--|--------| | *Problem* | 若仅选择单个问题，则显示问题名称。<br>若选择多个问题，则显示*已选择N个问题*。 | | *Message* | 输入问题评论内容（最多2048个字符）。 | | *History* | 列出问题的历史活动和评论记录，包含时间及用户详情。<br>用户操作图标含义请参阅[查看详情](/manual/web_interface/frontend_sections/monitoring/problems#查看详情)页面。<br>注意：仅当update中选择单个问题时才会显示历史记录。 | | *Scope* | 定义以下操作的作用范围（如更改严重性、确认或手动关闭问题）：<br>**仅选中的问题** - 仅影响当前事件<br>**选中问题及相关触发器的所有其他问题** - 对于确认/关闭操作，将影响当前事件及所有未确认/关闭的问题。若范围内包含已确认/关闭的问题，这些操作不会重复执行。但消息数量和严重性变更操作不受此限制。 | | *Change severity* | 勾选复选框并点击严重性按钮以update问题严重性。<br>当至少一个选中问题具有读写权限时，严重性变更复选框才可用。点击*更新*时仅会更新具有读写权限的问题。<br>若所有选中触发器均无读写权限，则该复选框将被禁用。 | | *Suppress* | 勾选复选框以抑制问题：<br>**无限期** - 永久抑制<br>**直到** - 抑制至指定时间。支持两种[absolute and relative](/manual/web_interface/time_period_selector)时间格式，例如：<br>`now+1d` - 从现在起一天（默认）<br>`now/w` - 至本周结束<br>`2022-05-28 12:00:00` - 至绝对日期/时间<br>注意：简单时间段（如`1d`、`1w`）不受支持。<br>该选项可用性取决于"抑制问题"用户角色设置。<br>另见：[Problem suppression](/manual/acknowledgment/suppression) | | *Unsuppress* | 勾选复选框以取消抑制问题。仅当至少一个选中问题处于抑制状态时该选项才激活。<br>该选项可用性取决于"抑制问题"用户角色设置。 | | *Acknowledge* | 勾选复选框以acknowledge问题。<br>当选中问题中存在至少一个未确认问题时该选项可用。<br>已确认问题不可重复确认（但可追加评论）。 | | *Unacknowledge* | 勾选复选框以取消确认问题。<br>当选中问题中存在至少一个已确认问题时该选项可用。 | | *Convert to cause* | 勾选复选框将症状问题转换为原因问题。 | | *Close problem* | 勾选复选框以手动关闭选中问题。<br>当[trigger configuration](/manual/config/triggers/trigger)中至少一个选中问题启用*允许手动关闭*选项时，关闭复选框才可用。点击*更新*时仅会关闭允许关闭的问题。<br>若无问题可手动关闭，则该复选框将被禁用。<br>已关闭问题不会被重复关闭。 |

en	#### Display Based on acknowledgment information it is possible to configure how the problem count is displayed in the dashboard or maps. To do that, you have to make selections in the *Problem display* option, available in both [map configuration](/manual/config/visualization/maps/map#creating_a_map) and the *Problems by severity* [dashboard widget](/manual/web_interface/frontend_sections/dashboards##adding_widgets). It is possible to display all problem count, unacknowledged problem count as separated from the total or unacknowledged problem count only. Based on problem update information (acknowledgment, etc.), it is possible to configure update operations - send a message or execute remote commands.
zh-cn	#### 显示 基于确认信息，可以配置仪表板或地图中如何显示问题计数。为此，您需要在*问题显示*选项中进行选择，该选项在[创建地图](/manual/config/visualization/maps/map#创建地图)和*按严重程度分类的问题*[仪表板小部件](/manual/web_interface/frontend_sections/dashboards##adding_widgets)中均可使用。可以选择显示所有问题计数、未确认问题计数与总数分开显示，或仅显示未确认问题计数。 基于问题update信息（确认状态等），可以配置update操作 - 发送消息或execute远程命令。