Zabbix

zabbix_export:

  version: '5.4'

  date: '2020-10-16T09:33:49Z'

  media_types:

    -

      name: OTRS

      type: WEBHOOK

      parameters:

        -

          name: alert_message

          value: '{ALERT.MESSAGE}'

        -

          name: alert_subject

          value: '{ALERT.SUBJECT}'

        -

          name: event_id

          value: '{EVENT.ID}'

        -

          name: event_nseverity

          value: '{EVENT.NSEVERITY}'

        -

          name: event_source

          value: '{EVENT.SOURCE}'

        -

          name: event_update_message

          value: '{EVENT.UPDATE.MESSAGE}'

        -

          name: event_update_status

          value: '{EVENT.UPDATE.STATUS}'

        -

          name: event_value

          value: '{EVENT.VALUE}'

        -

          name: otrs_auth_password

          value: '<PUT YOUR USER PASSWORD>'

        -

          name: otrs_auth_user

          value: '<PUT YOUR USER NAME>'

        -

          name: otrs_customer

          value: '<PUT YOUR CUSTOMER EMAIL>'

        -

          name: otrs_default_priority_id

          value: '3'

        -

          name: otrs_queue

          value: '<PUT YOUR QUEUE NAME>'

        -

          name: otrs_ticket_id

          value: '{EVENT.TAGS.__zbx_otrs_ticket_id}'

        -

          name: otrs_ticket_state

          value: new

        -

          name: otrs_time_unit

          value: '0'

        -

          name: otrs_url

          value: '<PUT YOUR OTRS URL>'

        -

          name: trigger_id

          value: '{TRIGGER.ID}'

        -