Zabbix

zabbix_export:

  version: '7.0'

  media_types:

    - name: 'OTRS CE'

      type: WEBHOOK

      parameters:

        - name: alert_message

          value: '{ALERT.MESSAGE}'

        - name: alert_subject

          value: '{ALERT.SUBJECT}'

        - name: event_id

          value: '{EVENT.ID}'

        - name: event_nseverity

          value: '{EVENT.NSEVERITY}'

        - name: event_source

          value: '{EVENT.SOURCE}'

        - name: event_update_message

          value: '{EVENT.UPDATE.MESSAGE}'

        - name: event_update_status

          value: '{EVENT.UPDATE.STATUS}'

        - name: event_value

          value: '{EVENT.VALUE}'

        - name: otrs_auth_password

          value: '<PUT YOUR USER PASSWORD>'

        - name: otrs_auth_user

          value: '<PUT YOUR USER NAME>'

        - name: otrs_customer

          value: '<PUT YOUR CUSTOMER EMAIL>'

        - name: otrs_default_priority_id

          value: '3'

        - name: otrs_queue

          value: '<PUT YOUR QUEUE NAME>'

        - name: otrs_ticket_id

          value: '{EVENT.TAGS.__zbx_otrs_ticket_id}'

        - name: otrs_ticket_state

          value: new

        - name: otrs_time_unit

          value: '0'

        - name: otrs_url

          value: '<PUT YOUR ((OTRS)) CE URL>'

        - name: trigger_id

          value: '{TRIGGER.ID}'

        - name: zabbix_url

          value: '{$ZABBIX.URL}'

      status: DISABLED

      script: |

        var OTRS = {

            params: {},

            entrypoint: 'nph-genericinterface.pl/Webservice/ZabbixTicketConnector/Ticket',

            setParams: function (params) {

                if (typeof params !== 'object') {

                    return;

                }

                OTRS.params = params;

                if (typeof OTRS.params.url === 'string') {

                    if (!OTRS.params.url.endsWith('/')) {

                        OTRS.params.url += '/';

                    }

                }

            },