Zabbix

zabbix_export:

  version: '7.0'

  media_types:

    -

      name: TOPdesk

      type: WEBHOOK

      parameters:

        -

          name: alert_message

          value: '{ALERT.MESSAGE}'

        -

          name: alert_subject

          value: '{ALERT.SUBJECT}'

        -

          name: event_id

          value: '{EVENT.ID}'

        -

          name: event_nseverity

          value: '{EVENT.NSEVERITY}'

        -

          name: event_source

          value: '{EVENT.SOURCE}'

        -

          name: event_update_status

          value: '{EVENT.UPDATE.STATUS}'

        -

          name: event_value

          value: '{EVENT.VALUE}'

        -

          name: severity_average

          value: P3

        -

          name: severity_default

          value: P5

        -

          name: severity_disaster

          value: P1

        -

          name: severity_high

          value: P2

        -

          name: severity_information

          value: P5

        -

          name: severity_not_classified

          value: P5

        -

          name: severity_warning

          value: P4

        -

          name: topdesk_api

          value: '<put your TOPdesk API URL>'

        -

          name: topdesk_issue_key

          value: '{EVENT.TAGS.__zbx_tpd_issuekey}'

        -

          name: topdesk_password

          value: '<put your TOPdesk application password>'

        -

          name: topdesk_status

          value: '<put default status for new tickets>'

        -

          name: topdesk_user

          value: '<put your TOPdesk username>'

        -

          name: trigger_id

          value: '{TRIGGER.ID}'

        -

          name: zbxurl

          value: '{$ZABBIX.URL}'

      script: |

        var Media = {

            params: {},

            name: '',

            labels: [],

            HTTPProxy: '',

            setParams: function (params) {

                if (typeof params !== 'object') {

                    return;

                }

                Media.params = params;

                Media.params.api += Media.params.api.endsWith('/') ? '' : '/';

            },

            setProxy: function (HTTPProxy) {

                if (typeof HTTPProxy !== 'undefined' && HTTPProxy.trim() !== '') {

                    Media.HTTPProxy = HTTPProxy;

                }

            },